[chisigmail] IDG seminar: A New Approach for Evaluating the Mobile and Ubiquitous User Experience in the Wild - Kasper L ø vborg Jensen

[Imalka Nilma Perera]

(apologies for cross posting)

You are cordially invited to the IDG Seminar ...


PRESENTER:    Kasper Løvborg Jensen

TITLE:  A New Approach for Evaluating the Mobile and Ubiquitous User
Experience in the Wild

VENUE: University of Melbourne, IDEA LAB, level 4, 111 Barry Street,
Carlton

DATE and TIME: Friday 9th May  2008, 3-4 pm

ABSTRACT:

Emerging paradigms such as ubiquitous and pervasive computing promise to
change the way people think about and use computers. With these paradigms
comes a wave of novel application build on, e.g., context-awareness and
adaptive interfaces. A great challenge for HCI researchers and practitioners
is to evaluate the user experience of such applications to ensure that they
are and will be both useful and usable.
 
A very important issue with mobile and ubiquitous applications is that the
user experience is more complex and context-sensitive and thus arguably more
difficult to evaluate. The nature of these applications suggests that they
should be evaluated in the wild, i.e., in the context they are supposed to
be used. However, this has proven to be very difficult and cumbersome, and
it is highly debated whether such evaluations should be performed in the
field or in the lab.
 
The focus of this study is to try to step away from methods inherited from
user evaluation in ³desktop HCI² such as direct observation, video capture,
thinking-out-loud etc. and making the experiments more autonomous and
remote. Specifically this study is focusing on how to utilize automatic
capture and analysis of quantitative and objective usage and context data on
mobile devices in the field to evaluate the user experience. The aim is to
investigate and develop a new framework which makes large scale user studies
in the field more feasible, and to provide a complimentary method to the
more qualitatively oriented methods e.g. interviews and questionnaires.
 
Two case studies of mobile and ubiquitous applications form the empirical
basis for the study:
€ DiasNet Mobile: A mobile diabetes management and advisory service using a
server-based expert system
€ Car Rental: A mobile multimodal (stylus/speech/text) car rental
application using distributed speech recognition

BIO:
Kasper is currently visiting DIS as part of his PhD studies. He is
supervised by Dr. Lars Bo Larsen from Aalborg University and Dr. Sandrine
Balbo.

---------------------------------------
 Nilma Perera
 PhD Candidate 
 Interaction Design Group
 Department of Information Systems
 The University of Melbourne
 VIC 3010

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