[casual_games] pricing

[Dave Rohrl]

Actually, a lot of retailers offer retroactive price protection for a
limited time.  I got some money back from Best Buy when the price of a
Nintendo DS that I bought there dropped after a couple of weeks.

- DaveR

-----Original Message-----
From: casual_games-bounces at igda.org
[mailto:casual_games-bounces at igda.org] On Behalf Of Joseph Weaver
Sent: Wednesday, December 14, 2005 8:38 AM
To: IGDA Casual Games SIG Mailing List
Subject: Re: [casual_games] pricing

> We did get occasional complaints, but not too many and we had a
customer
> service script at the ready.  On the other hand, we did create a
> business for a couple of enterprising entrepreneurs who would buy the
> retail product for $10 and resell it on eBay for $15, calling out that
> it was "the same game sold on the web site for $20."

I'd love to see a summary of that customer service script.  Did it try
to calm them or did it offer money back in some form?

I'm torn on this issue. On the one hand, I don't see people getting
money back when a AAA title drops 20 bucks or is sold for 5 bucks less
at *mart.  On the other hand, I know how I feel when I buy a shiny new
doodad and its price changes a few days later.
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