[casual_games] pricing

[Joseph Weaver]

> We did get occasional complaints, but not too many and we had a customer
> service script at the ready.  On the other hand, we did create a
> business for a couple of enterprising entrepreneurs who would buy the
> retail product for $10 and resell it on eBay for $15, calling out that
> it was "the same game sold on the web site for $20."

I'd love to see a summary of that customer service script.  Did it try
to calm them or did it offer money back in some form?

I'm torn on this issue. On the one hand, I don't see people getting
money back when a AAA title drops 20 bucks or is sold for 5 bucks less
at *mart.  On the other hand, I know how I feel when I buy a shiny new
doodad and its price changes a few days later.